Resume

Anthony Hahn
http://www.anthonyhahn.com

Senior professional experienced in project and program management, implementing and delivering products and services for clients spanning multiple industries. Expertise in service delivery, transition and transformation programs for mergers and acquisitions, divestitures and managed services outsourcing projects.

Professional Experience

Alaska Airlines
Senior Field Service Specialist  – Officer Support and Audio Visual 
SeaTac, Washington
July 2019 – Present

  • Dedicated IT support to fifty users including , Vice Presidents, C-Suite,  Board of Directors and their Executive Assistants. Providing How-to, Break-fix and Install Add Move Change support for PC, Mac’s, laptops and Desktops as well as addressing software and account issues locally on campus and travel to support events including board of director and leadership offsite meetings.
  • Deployed Crestron / Microsoft Teams Video Conferencing systems across campus in support of remote work in response to Covid-19 Pandemic
  • Ongoing support of 30 Microsoft Teams video conferencing systems including remote monitoring and support through Crestron XiO Cloud
  • Identify requirements for new video conference systems and work with System integrators and internal resources to deploy new systems that meet both the needs of the business as well as stay within budget

Amazon Prime Video (TEKSystems)
Project Manager
Seattle, Washington
March 2019 – June 2019

  •  Project launch of new caching appliance for live streaming of the European Premier League (EPL)
  • Outreach to 100+ small UK ISPs to solicit interest in hosting edge cashing appliance for EPL
  • Managed hardware specification requirements gathering process
  • Managed Request for Proposal and down select processes with multiple vendors for HW platform
  • Procurement and logistical coordination of hardware for multiple locations
  • Managed development of initial processes for hardware Logistics and configuration
  • Develop backlog with Software development engineers to generate master schedule
  • Lead daily stand-ups and bi monthly software development sprints for development of cacheing appliance software.

Alaska Airlines (Kelley Mitchel)
Enterprise Solutions Analyst
SeaTac, Washington
August 2017 – December 2018

  • Develop strategies to identify, grant, track, and report business access requirements for combined Virgin America and Alaska Airlines enterprise systems
  • Support key integration milestones including FAA Single Operating Certificate, Operations Control Center move, and the transition to a single Airline Passenger Services System
  • Mentor colleagues on transition and transformation methodologies
  • Document system disaster recovery procedures in preparation for enterprise technology audits
  • Migrate historical data supporting the retirement of a former enterprise request system
  • Consult on statement of work development for managed services contract with a new vendor
  • Vendor management support for on shore and offshore managed services contract
  • Coordinate knowledge transfer of two existing service desks to new single supplier
  • Provide monthly, weekly, and daily service desk reports tracking service level agreements including: calls handled, calls abandoned, average speed of answer, average talk time, first call resolution, and customer satisfaction

Weyerhaeuser (Loft9)
Customer Project Manager
Federal Way, Washington
August 2016 – December 2016

  • Manage network domain migrations for 13 sites across 6 countries with multiple remote locations in support of cellulose fiber business division divestiture to International Paper
  • Managed the migration of servers, workstations, and user accounts to new escrow domain
  • Coordinate with senior leadership and site management creating a transition schedule reducing user impact of the migration of users, server, applications, and VOIP phones
  • Work with network and client services teams to remediate issues identified as part of migration
  • Provide daily and weekly reports to senior management and customer to show progress and readiness for divestiture cutover
  • Manned command center during integration cutover documenting, escalating and managing resolution efforts

EMC (Advantage Technical Resourcing)
Project Manager
Seattle, Washington
February 2016 – June 2016

  • Manage development operations software development life cycle projects supporting the creation and maintenance of tools supporting the development of our consumer products
  • Implement change request processes for intake of new tools requests providing focus on tools that provide the most return on investment and best utilization of our developers
  • Facilitate reoccurring advocacy and steering committee meetings to Identify areas of improvement for process and tool

Microsoft (Navantis)
Project Manager
Bellevue, Washington
August 2014 – April 2015

  • Manage software development projects for the creation of end user request portals
  • Manage both near shore and offshore resources supporting SDLC projects
  • Deliver 25 marketing automation support modules in 7 months
  • Manage ongoing support for 60 preexisting process support modules
  • Preform business analysis and requirements gathering for stakeholder requirements
  • Manage project scope, budget and schedule to ensure successful delivery of projects
  • Manage customer expectations throughout the life of each project as to achievability and timelines

WellPoint (UST Global)
Transition Manager
Remote / Travel
January 2013 – April 2013

  • Managed the transition of support for 300 software titles from the incumbent
  • Define scope of work to be transitioned with subject matter experts and business owners
  • Document escalation paths and timelines for assumption of support services
  • Managed expectations of client and vendors during transition of software support

EMC.
Senior Technical Program Manager
Seattle, Washington
November 2011 – January 2013

  • Manage proof of concept and evaluation program for the loaning big data storage systems to support sales teams
  • Develop and document process improvements for loaning big data systems to potential clients
  • Train sales and fulfillment business units on evaluation program process and procedures
  • Manage intake of evaluation requests ensuring obtain approvals as required
  • Escalate issues identified during the evaluation period to support clients test plans
  • Generate weekly and quarterly reporting to track program sales conversion rates and capital depreciation to illustrate program costs and potential lost revenue

Dell (Apex Systems)
Transition Manager
Remote / Travel
March 2011 – November 2011

  • Manage transition of service desk and field services support for Hyatt Hotels managed service provider contract
  • Conduct due diligence interviews with customer subject matter experts to identify and document current mode of operation processes to set a baseline for transition
  • Preform gap analysis of current mode of operation and contractual agreements to mitigated loss of service and reduce scope creep
  • Develop future mode of operation work flows for managed service support model
  • Author Knowledge Management articles for scriptable repeatable processes
  • Update Asset Management database with diligence findings
  • Obtain future mode of operation process and procedure approval supporting statement of work
  • Implement future mode of operations processes and procedures at assumption of service

Hewlett-Packard
Customer Project / Program Manager
Federal Way, Washington
July 2007 – January 2011

  • Managed outsourcing transition and delivery of Weyerhaeuser’s field services organization
  • Conducted due diligence interviews with customer’s subject matter experts to identify and document current mode of operation processes and procedures
  • Identified gaps between current mode of operation and Statement of work to mitigate loss of client services and prevent scope creep
  • Vendor management in support of delivery of contracted services
  • Manage escalations for issues with service during transition and steady state.
  • manage site migration activities across 141 sites, for 7244 personal computing devices and 344 servers over the course of 6 weeks’ divestiture
  • Facilitated command center operations supporting divestiture cutover activities.
  • Managed vendor(s) to provide 64 field services agents to travel to remote sites to support of migration activities